Refund & Cancellation Policy

Thank you for choosing PM Technical Softwares. We strive to provide the best WhatsApp SaaS experience. Please read our refund and cancellation policies carefully.

1. Cancellation Policy

Users can stop using our services at any time. Since our platform works on a Prepaid Wallet & Subscription model:

• There are no cancellation fees for stopping the service.
• Once a subscription is cancelled, you will continue to have access to the service until the end of your current billing period.

2. Refund Policy

At PM Technical Softwares, we provide digital services and wallet credits. Our refund rules are as follows:

• Wallet Credits: Payments made for recharging the WhatsApp API wallet are non-refundable and non-transferable once the credits are added to the account.
• Failed Transactions: If your money is deducted from your bank account but credits are not added to your wallet, a full refund will be processed automatically by the payment gateway within 5-7 working days.
• Technical Errors: In case of a verified technical issue from our side that prevents you from using the service, we may issue a pro-rata refund after due investigation.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

• If your WhatsApp Business Account is banned by Meta due to spamming or violation of their policies.
• If you change your mind after using a portion of your wallet credits or subscription period.

4. Refund Process

To request a refund for a failed transaction, please email us at support@pmtechnicalsoftwares.com with your Transaction ID and Registered Email. All approved refunds will be credited back to the original payment source (Bank/UPI/Card) within 7 business days.